Privacy Policy

Last updated: [Date]

1. Introduction

CoreLink Cargo Solutions ("CoreLink," "we," "us," or "our") respects your privacy and is committed to protecting the personal information we collect in connection with our transportation and logistics services in the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our services, communicate with us, or interact with us in any other way (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please do not use our Services.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide to Us

• Contact information: name, company name, job title, mailing address, email address, phone number.
• Account information: username, password, and preferences (where applicable).
• Service-related information: shipment details, origin and destination addresses, billing and delivery contacts, customs documentation details, and any other information you provide to arrange or manage transport and logistics services.
• Billing and payment information: invoicing details, billing address, and, if applicable, limited payment information processed via secure third-party payment providers.
• Communications: content of emails, forms, phone calls (where allowed and disclosed), online chat sessions, and other communications you send to us.

2.2 Information Collected Automatically When you access or use our online Services, we may automatically collect:

• Device and usage information: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, links clicked, access dates and times, and other usage data.
• Cookies and similar technologies: We use cookies, web beacons, pixels, and similar tools to recognize your browser or device, store preferences, analyze traffic, and improve our Services. You can usually configure your browser to refuse cookies or indicate when a cookie is being sent, but some features of our Services may not function properly without cookies.

2.3 Information from Third Parties We may receive information about you from:

• Business partners and carriers involved in your shipments.
• Freight forwarders, brokers, customs agents, and other logistics providers.
• Publicly available sources and commercial databases.
• Third-party platforms, if you choose to interact with or log in through them (where applicable).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage transportation and logistics services, including booking, tracking, routing, and delivering shipments.
• To create and manage your accounts and user profiles.
• To communicate with you about your shipments, accounts, inquiries, and requests.
• To provide customer support and respond to your questions, comments, or concerns.
• To process payments, invoices, and collections.
• To customize and improve our Services, including developing new features and offerings.
• To analyze usage and performance of our websites and Services.
• To maintain the security and integrity of our systems, prevent fraud, and protect against unauthorized or illegal activity.
• To comply with applicable laws, regulations, and legal processes, and to enforce our agreements and policies.
• For any other purpose disclosed to you at the time of collection or with your consent.

4. Legal Bases for Processing (Where Applicable)

To the extent required by applicable law, we rely on the following legal bases to process personal information:

• Performance of a contract: to provide our transportation and logistics services and fulfill our contractual obligations to you.
• Legitimate interests: to operate and improve our business, communicate with you, maintain security, and prevent fraud, where these interests are not overridden by your rights.
• Legal obligations: to comply with U.S. and other applicable laws and regulations.
• Consent: where we rely on your consent, you may withdraw it at any time, subject to legal or contractual restrictions.

5. How We Share Your Information

We may share your information with:

• Service providers and vendors: third-party companies that perform services on our behalf, such as IT support, hosting, analytics, payment processing, customer support, marketing support (where applicable), and other operational services.
• Logistics partners: carriers, freight forwarders, brokers, customs agents, warehousing providers, and other transportation and logistics partners necessary to fulfill and manage your shipments.
• Business partners: organizations with whom we partner to provide joint services or integrate our offerings.
• Professional advisors: legal, tax, audit, or other professional advisors under appropriate confidentiality obligations.
• Government authorities and law enforcement: when required by law, legal process, or to protect our rights, property, operations, or the safety of our customers, employees, or others.
• Corporate transactions: in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, reorganization, or similar transaction involving all or part of our business, where personal information may be transferred as a business asset.
• With your consent or at your direction: when you request or consent to us sharing certain information.

We do not sell your personal information for monetary consideration. We also do not share personal information with third parties for their own independent marketing purposes without your consent.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• To provide and support our Services.
• To comply with legal, accounting, and reporting obligations.
• To resolve disputes and enforce our agreements.

The specific retention period for a particular category of information may vary depending on the nature of the data and our legal obligations. When we no longer need personal information, we will delete, anonymize, or otherwise securely dispose of it, in accordance with applicable law.

7. Data Security

We implement commercially reasonable physical, technical, and administrative safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encryption where appropriate, network security measures, and staff training.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your information.

8. Your Choices and Rights

Depending on applicable law, you may have certain rights regarding your personal information, such as:

• Access: the right to request access to the personal information we hold about you.
• Correction: the right to request that we correct inaccurate or incomplete personal information.
• Deletion: the right to request that we delete certain personal information, subject to legal exceptions.
• Restriction or objection: the right to request that we restrict or stop certain processing activities.
• Portability: the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

To exercise these rights, please contact us using the details in the "Contact Us" section. We may need to verify your identity before responding to your request, and we may deny certain requests as permitted by law.

You can generally control cookies and similar technologies through your browser settings, including by blocking or deleting cookies. Doing so may affect the functionality of our websites.

If you receive marketing communications from us, you can opt out at any time by following the unsubscribe instructions included in those communications or by contacting us. We may still send you non-marketing messages related to your shipments, account, or ongoing business relationship.

9. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete such information. If you believe that a child under 13 has provided us with personal information, please contact us using the details below.

10. International Transfers

CoreLink Cargo Solutions is based in the United States and primarily provides services within the U.S. If you are accessing our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions that may not provide the same level of data protection as your home country. By using our Services, you acknowledge and consent to these transfers, where permitted by applicable law.

11. Third-Party Websites and Services

Our websites and communications may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this Policy and, where required by law, provide additional notice. Your continued use of the Services after any changes become effective signifies your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

CoreLink Cargo Solutions [Mailing Address] [City, State, ZIP] United States

Email: [Contact Email] Phone: [Contact Phone Number]

Please include sufficient detail in your inquiry so that we can respond appropriately.